Booking Conditions
1. The rates provided for you on this
website are available through Keycorp Developments
Pty Limited Trading As Lamrock Lodge
(LAMROCK LODGE). Rates advertised on our website
are subject to availability.
2. Your credit card will
be charged for a deposit equivalent to a one night stay ONLY after
the booking is confirmed. Once the credit card is processed,
we will email your CONFIRMATION. The balance is payable upon arrival to Lamrock Lodge.
Please note, that on rare occasions, the
booking may be charged in a different currency to the one
you chose on the website, or were quoted in. The cost of
your booking is converted using our bank's exchange rates
on the day of the transaction. All transactional and charge
information will be shown on your Receipt/Invoice.
3. Due to processing requirements,
on occasion LAMROCK LODGE is unable
to confirm a reservation immediately. Below is the
usual response time taken to confirm reservations for
LAMROCK LODGE when immediate
confirmation is not available:
Disclaimer: Whilst we endeavour to
process your booking request within the time guidelines
shown above, unfortunately at times we are unable to
finalise your request within this limit. Circumstances
that may cause delays in replying to you include international
public holidays and time zone differences.
4. THE ONLY DEPOSIT REQUIRED
IS EQUAL TO ONE BOOKING NIGHT. Rates
vary according to the season. Money
balance is due upon arrival. Please,
make sure you pay only one night.
5. If you cancel
after receiving your confirmation (email or any means)
or you fail arriving to the Lodge, you will lose your one
night deposit.
Bookings during Christmas Festive Season (from December 20th to January 2nd)
A NON-REFUNDABLE deposit of $125 per person must be paid for bookings during Christmas Festive Season from December 20th to January 2nd.
Important note - The default
currency to be used for cancellation fees will be AUSD.
7. Credit Card Information -
The client must submit a valid credit
card when completing the credit card form. All care
must be taken by the client to ensure that the information
provided in the credit card form is correct. LAMROCK
LODGE takes no responsibility for any incorrect
information submitted.
8. The client must
submit a valid email address on the Reservation Form.
This email address will be used for all future correspondence
relating to your booking. All care must be taken by
the client to ensure that the information provided
in the Reservation form is correct.
It is the client's responsibility to
advise LAMROCK LODGE if an error
in the email address was submitted on the Reservation
Form or any other correspondence. LAMROCK LODGE takes
no responsibility for any incorrect information submitted.
9. LAMROCK LODGE intends
to provide you with all the services that you request
from us. In rare cases, when the lodge is not able
to honour your reservation due to overbooking or any
other circumstances, we will endeavour to offer you
an alternative of comparable price and standards.
If
this occurs, we will contact you via e-mail and request
your authorisation to proceed with this new booking.
If you decline the alternative, and you were already
charged for the original booking, a full refund will
be given to you as soon as possible.
10. Whilst
every effort is made to ensure your requested room
type is available, we cannot guarantee the actual bedding
configuration of the room. These requests are forwarded
to the lodge and are subject to availability on the
day of check-in. All additional requests are also subject
to availability and cannot be guaranteed by LAMROCK
LODGE.
11. Disclaimer: LAMROCK
LODGE makes its best efforts to ensure that
all the information that appears on its website is
accurate. However, LAMROCK LODGE does
not accept liability for any errors and/or omissions
and reserves the right to change the information
published at any time and without notice.
12. Complaints: In
the case of any problem or complaint, it is imperative
that the client informs LAMROCK LODGE at
the earliest opportunity in order that they have the
chance to rectify the situation as quickly and efficiently
as possible.
Any complaint, which cannot be resolved
locally, must be notified in writing to LAMROCK
LODGE within 3 (THREE) DAYS of the end of
the service provided.
A copy of the complaint must be also
be submitted to and signed by the lodge manager.
If a client fails to follow this procedure this may
hinder the ability of LAMROCK LODGE to
rectify the complaint and reduce or extinguish any
claim the client may have.
13. Lamrock Lodge Information: All
lodge information that is published on the website
is current and is subject to change without notice.
Every effort has been made by LAMROCK LODGE to describe
the lodge as accurately as possible.
However, LAMROCK
LODGE cannot accept responsibility for facilities,
which are temporarily not available, are under renovation
or not suited to individual tastes and preferences.
Redecoration and maintenance is necessary to the
upkeep of the lodge and may take place without prior
warning, whilst the hotelier will endeavour to keep
inconvenience to a minimum.
The effects of normal
wear and tear can be expected in a lodge and these
are beyond our control. LAMROCK
LODGE cannot accept responsibility for
any disturbance or inconvenience to the client
beyond their control nor for accidents or loss in the lodge.
14. LAMROCK LODGE does
not accept liability for any indirect or consequential
loss arising out of the use or connected with its website
or for any products or services purchased from its
website.
15. LAMROCK LODGE makes
no warranty or representation about the suitability of
any product or service purchased by the customer. Where
permitted by law, the liability of LAMROCK LODGE
shall not exceed the price of the product or
service purchased by the Customer.
